Creating a “sticky” service means designing solutions that not only meet immediate customer needs but also foster long-term loyalty and engagement. By focusing on user-friendly experiences, businesses can build a strong emotional connection with customers, making them feel understood and valued. This involves simplifying processes, offering intuitive interfaces, and providing consistent, reliable support. Additionally, personalizing interactions and anticipating future needs can turn a one-time user into a repeat customer. The key to sticky service is not just solving problems efficiently, but creating an experience that keeps customers coming back, leading to lasting relationships and sustained growth.